Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

30 Day Guarantee

We offer a 30 Day Money Back Guarantee from the day you receive you order. So you can experience easier plant care without any risk!

If you do decide to return your WonderBasket™ please follow the steps below:

Refund Policy

To start a return, please email us at support@wonderbasket.com.  We will need the following details:

1. Your order number

2. The reason for return

3.  A picture of your item, including the packaging 

4. If there is an issue with your item, please provide additional details on the issue 

Once the email return request is received, and we determine the return meets eligibility requirements, we will send you a return shipping label and instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted and refunds will not be issued.

Refunds:  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the return shipping and restocking fee.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@wonderbasket.com

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Policy 

All items will ship within 2 business days of the order being placed.  Items will ship via the shipping method chosen during checkout.